Returns & Exchanges

Schoolyard Ltd makes every effort to deliver quality school wear offering the best value for money products that meet with the rigours of school life.
All items are individually checked at each stage of production and are supplied with clear care instructions that should ensure a trouble-free performance.

In the unlikely event that one of our products does not meet with your satisfaction please contact us as soon as possible on 0800132988 and we will endeavour to resolve your problem as quickly as possible.

Quality Guarantee

Schoolyard’s Quality Guarantee covers the following:

Fabric flaws
Faulty stitching to seams
Faulty zips / straps / fastenings
Size not as label specification
Faulty logo decoration
Item not as customer ordered
Item damaged in transit

Schoolyard’s Quality Guarantee does not cover the following:

Damage through normal wear and tear
Damage through incorrect laundering
Damage through rips and stains caused in the playground

Returns Procedure Covid-19 Update – Melbourn Village College

Please contact Schoolyard to obtain a returns number. DO NOT return any items without one.

We will take your contact details and information on the item being returned/ exchanged.

We will then call you when the item is ready to collect and hold this for 7 days. If uncollected, the item will be put back into stock and you would need to contact us again for a new returns number.

When the replacement item is ready to collect, please bring the item to be exchanged and call our office number once you arrive at our premises. (01763 245911) A member of staff will then come down to the front door with the new item for you.

(Note: Any personalised garments CANNOT be returned)

It is important that worn items are laundered prior to return. This is essential for hygiene and allows for a thorough fault assessment.

If you have a complaint regarding the quality of a product please follow the instructions below.

1) Call Schoolyard on 0800 132988 giving details of the product and the problem.
2) Download and complete Returns Form entering the order number.
3) Return the faulty product together with the Returns Form to Schoolyard.

After inspection and evaluation returned products that fall outside of Schoolyard’s Quality Guarantee will be returned to the customer. The customer would then be charged for the replacement product.

Download our returns form here.

Returns Address

Schoolyard Ltd, Online Returns Department, Units 1/2 RO24, Jarman Way, Royston, Hertfordshire, SG8 5FE. UK

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